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These Terms of Service govern the use of the Voyanz website and platform by any visitor or user, even before any paid order is placed.
**Terms of Service (ToS) – Voyanz**
**Article 1 – Purpose and Scope**
These Terms of Service (hereinafter "ToS") define the terms and conditions under which any user (hereinafter "User") accesses and uses the Voyanz website or application, operated by Visioco (SASU) (hereinafter "Visioco").
By browsing the Platform or creating an account, the User acknowledges having read these ToS and accepts them without reservation. If you do not agree to these terms, please do not use the Platform.
**Article 2 – Definitions**
-**Platform / Site / Application**: all web pages and services offered under the "Voyanz" brand.
-**User**: any person browsing the Platform or creating an account to access the services (consultations, chat, etc.).
-**Expert / Master**: any person authorized by Visioco to provide psychic readings (or other esoteric services).
-**User Account**: personal space created by the User, allowing them, in particular, to order services.
-**Login Credentials**: the email address and password chosen by the User to log in to their Account.
The Platform may offer a welcome gift (€X) on the first package purchased by a new User, under the conditions detailed in the General Terms and Conditions of Service (GTC).
**Article 3 – Access to the Platform**
1. **Technical Requirements**: Access to the Voyanz website requires an internet connection and a compatible device (computer, smartphone, etc.). Connection fees are the responsibility of the User.
2. **Registration**: To order services, the User must create a User Account. They agree to provide accurate information (identity, age of majority, etc.).
3. **Age of Legal Capacity**: The service is strictly reserved for individuals of legal age (18 years or older) and with full legal capacity. Any false statement will render the User liable.
**Article 4 – Account Creation and Management**
1. **Process**: The User completes the registration form and chooses login credentials (email address + password).
2. **Security**: The User is responsible for maintaining the confidentiality of their login credentials. Any action performed from their Account will be presumed to have been performed by the User.
3. **Data Accuracy**: The User must update their personal information if it changes (e.g., a new email address).
4. **Account Deletion**: The User may request the deletion of their Account at any time by simply contacting Visioco (email or mail).
**Article 5 – Rules of Conduct**
The User agrees to:
- Not use the Platform for illegal purposes or purposes contrary to public morals (defamation, harassment, incitement to hatred, etc.).
- Not post content that infringes on the rights of others (intellectual property, privacy, etc.).
- Respect the confidentiality of exchanges with Experts or other Users.
In the event of a violation of these rules, Visioco reserves the right to suspend or delete the User's Account, without prejudice to legal action.
**Article 6 – Service Availability**
Voyanz is generally accessible 24/7, except for planned (maintenance) or unforeseen (outages, force majeure) interruptions. Visioco implements the necessary measures to ensure service continuity, but cannot guarantee uninterrupted access.
**Article 7 – Liability and Limitations**
1. **Subjective Nature of Clairvoyance**: The services offered by the Platform fall under the category of divination arts and do not constitute an exact science. Voyanz therefore cannot guarantee the accuracy or fulfillment of the predictions provided.
2. **Third-Party Content**: Visioco disclaims all liability for content provided by Experts or published by other Users (comments, reviews, etc.).
3. **IT Security**: Although Visioco takes protective measures, the User acknowledges that data transmission via the Internet is not completely secure. Visioco cannot be held liable in the event of viruses or unauthorized access.
**Article 8 – Intellectual Property**
All elements (texts, images, logos, etc.) present on the Voyanz Platform are protected by intellectual property law. Any unauthorized reproduction, representation, or use is prohibited.
The fortune-telling consultations offered on the platform fall within the realm of well-being and entertainment. The interpretations provided do not constitute facts, guaranteed predictions, or medical, legal, or financial advice.
Some recorded sessions may be subject to automated analysis (transcription and detection) for security and compliance with platform rules, including the prohibition of exchanging contact details (phone numbers, etc.) between clients and professionals outside the platform. The agency may be notified in the event of an alert.
Consultation recordings (phone calls, video when Replay option or a live session applies) are retained for six (6) months from the session date, then automatically deleted, except where required by law or ongoing proceedings. Text chat messages are stored for as long as necessary for the service. For access or deletion requests: contact@voyanz.com.
Preamble. These General Terms of Service (« GTS ») apply to any individual or legal entity (« the Professional ») offering psychic, medium or related divinatory services on the Voyanz platform (« the Platform ») operated by VOYANZ (« Voyanz », « we »). They complete the General Terms of Use applicable to all users.
Registering as a Professional on the Platform constitutes full and unreserved acceptance of these GTS.
1.1 Eligibility. The Professional must be of legal age, have a legally declared activity (sole trader, company, freelance, or equivalent in their country of residence) and provide a valid email address as well as an active Stripe Connect account for receiving earnings.
1.2 Profile verification. Voyanz checks profile consistency and completeness before going live (email verification, manual validation by the team, possible « Verified Profile » badge). Voyanz reserves the right to refuse a registration without justification.
1.3 No exclusivity. The Professional remains free to operate on other platforms, their personal website, or directly with their own client base. No exclusivity clause is enforced.
Voyanz makes the following technical tools available to the Professional:
3.1 Pricing freedom. The Professional sets their own rates for each format activated on the Platform. No price grid is imposed.
3.2 Available formats. Written question, 20-minute chat, 15-minute video call, 30-minute video call, plus per-minute pricing for chat / call / video.
3.3 Updates. The Professional can update their rates at any time from their pro dashboard. Changes do not affect already-paid sessions.
Voyanz offers two cumulative usage models:
4.1 Voyanz Listed (« We bring you clients »)
The Professional's profile is displayed on the Platform's home page, in the public list of professionals, and can be recommended by the AI guidance assistant. Voyanz invests in advertising, search engine optimization (SEO) and influencer partnerships to bring clients to the profile. Clients acquired this way are identified in the database with an acquisition source « listed » or equivalent (seo, social, influencer, ai_recommendation, etc.).
4.2 Voyanz Express (« You keep your audience »)
The Professional gets a personal URL of the form voyanz.com/go/<their-slug> to embed in their Instagram, TikTok, WhatsApp bio, business cards or any other channel. Clients who buy a consultation via this URL are identified in the database with an acquisition source « express_<pro_id> » where <pro_id> is the Professional's unique identifier.
4.3 Combination. The Professional may activate both Listed and Express simultaneously. The acquisition source is tracked on a client-by-client basis.
5.1 Breakdown. Voyanz commission is composed of two independent parts:
5.2 Professional tier. Every Professional registered on the Platform belongs to one of the two following tiers, independent of whether the Express URL is activated:
5.2.1 « Open » tier (default tier at registration)
5.2.2 « Specialist » tier (by application and acceptance)
5.3 Express (all tiers).
For any session with a client whose acquisition source is a valid express_<pro_id> (cf. Article 6):
| Format | Infrastructure fees | You keep |
|---|---|---|
| Written question | 10 % | 90 % |
| Chat (flat-rate and per-minute) | 12 % | 88 % |
| Phone (per-minute) | 15 % | 85 % |
| Video (flat-rate 15/30 min and per-minute) | 15 % | 85 % |
5.4 Transparency. For each session collected, Voyanz displays the exact breakdown (gross amount, infrastructure fees, acquisition commission, Professional's net amount) in the pro dashboard, along with the tier applied to the session.
5.5 Updates. Voyanz reserves the right to update the grid for future sessions. Any material update is notified to the Professional by email at least 30 days before it takes effect. Already-paid but unconsumed sessions remain governed by the grid in effect at the time of purchase.
6.1 Principle. For each client acquired via a Professional's Express link (acquisition source « express_<pro_id> »), Voyanz contractually recognizes that this client originates from the Professional's commercial work and benefits from a protected status.
6.2 Duration. The protection lasts 24 months from the client's first Express consultation with the relevant Professional. This duration is automatically renewed with each new Express consultation between the same client and the same Professional.
6.3 Voyanz commitments. Throughout the protection period, Voyanz commits to:
6.4 Limits. For public-order reasons and to preserve user freedom of navigation on the Internet, Voyanz cannot:
If a protected Express client chooses on their own to consult another Professional on the Platform, that session is treated as a standard Listed session (with acquisition commission to Voyanz). The client's protection regarding the original Professional remains active nonetheless.
6.5 Professional's tools. The Professional may communicate directly with their Express clients using the tools provided on the Platform (upcoming: « my newsletter » module). Voyanz does not object to the Professional exporting the email list of their Express clients for use outside the Platform, subject to GDPR compliance and obtaining explicit consent from the clients concerned.
6.6 Audit and verification. The Professional may, at any time, consult in their pro dashboard:
In case of proven breach by Voyanz of the commitment described in articles 6.3, the Professional may claim a flat-rate compensation equal to the acquisition commission Voyanz would have earned on the impacted sessions.
7.1 Collection. All client payments are collected via Stripe Connect, a regulated payment operator.
7.2 Weekly payouts. Voyanz triggers a Stripe Connect transfer of the Professional's balance (paid and completed sessions, minus Voyanz commission) to the bank account linked to the Professional's Stripe Connect account, every week.
7.3 No withdrawal fees. Voyanz does not charge any fee on withdrawals or Stripe Connect transfers. Any small Stripe-side bank fees are at the Professional's expense.
7.4 Minimum balance. No minimum balance is required to trigger the transfer. If the balance is below €1, Voyanz may defer the transfer to the following week to optimize Stripe costs.
7.5 Disputes and chargebacks. In case of a chargeback (payment dispute by a client), the corresponding amount is deducted from the Professional's balance. Voyanz provides the Professional with the elements in its possession to help with amicable resolution.
7.6 Specialist subscription. A Professional in the Specialist tier (article 5.2.2) is charged €9.90 excl. VAT each month via Stripe on the card on file. The subscription is cancellable at any time from the pro dashboard; cancellation takes effect at the end of the current billed period (no pro-rata refund).
8.1 Seriousness and legal compliance. The Professional commits to providing serious services, complying with French and European laws on divinatory practices (legal mentions, no-substitution warning for medical / legal / financial professional advice).
8.2 Availability. The Professional honors the availability they declare on the Platform. In case of unforeseen absence, they inform Voyanz as soon as possible to avoid automatic refunds to clients.
8.3 Express response time.
In case of non-compliance, the client is automatically refunded as described in the GTU.
8.4 Confidentiality. The Professional commits to respecting session confidentiality and GDPR for any client data. The Platform may record certain consultations in accordance with Article 8 bis; the Professional must not make parallel recordings without the client's explicit consent.
8 bis.1 Policy. Voyanz may record certain consultations (phone calls, video with Replay option or live sessions) for quality, security, dispute management and compliance with Platform rules. Text chat messages are stored in the database as an integral part of the service.
8 bis.2 Duration. Audio and video recordings are retained for six (6) months from the date of the consultation, then automatically deleted, except in the case of an ongoing investigation, legal proceedings or specific legal obligation.
8 bis.3 Rights. In accordance with GDPR, the client and the Professional may request access to or deletion of a recording concerning them (subject to Voyanz's legal obligations) at: contact@voyanz.com.
9.1 Verified reviews. Only clients who have actually consulted can leave a post-session review. Voyanz guarantees the authenticity of the review system.
9.2 Moderation. Voyanz reserves the right to moderate manifestly abusive, insulting or off-topic reviews, at the Professional's request or on its own initiative.
9.3 Average rating. The Professional's average rating is publicly displayed on their profile and may impact algorithmic recommendations.
10.1 Termination by the Professional. The Professional may deactivate or delete their account at any time, without notice or justification. The not-yet-paid Stripe balance is transferred within 7 days of termination. Any active Specialist subscription is cancelled simultaneously (cf. article 7.6).
10.2 Suspension by Voyanz. Voyanz may suspend a Professional's account for serious GTS breach (recurring chargebacks, repeated client complaints, fraud, inappropriate content). Suspension is notified by email with justification.
10.3 Effect on Express clients. In case of termination, the Professional's Express clients are released from their attribution protection and can be freely contacted by Voyanz.
11.1 Professional's data. The Professional retains ownership of their content (description, photos, intro video, possible articles). They grant Voyanz a non-exclusive license for use during the contract duration.
11.2 Client data. In accordance with article 6.3, the data of Express clients acquired by the Professional are not exploited for Voyanz marketing purposes during the protection duration.
11.3 GDPR. The Professional and Voyanz share the role of data controller for data processed in the context of sessions. A specific GDPR amendment may be signed upon request.
12.1 Evolution. Voyanz may modify these GTS to integrate technical, legal or commercial evolutions.
12.2 Notification. Any material modification is notified by email to the Professional at least 30 days before it takes effect.
12.3 Refusal. A Professional refusing a modification may terminate their account without penalty before it takes effect. Otherwise, they are deemed to have accepted the new version.
These GTS are governed by French law. Any dispute regarding their execution or interpretation will be subject to prior amicable mediation. Failing agreement, the courts of Voyanz's headquarters shall have exclusive jurisdiction.
Last updated: May 31, 2026.
Pro contact: contact@voyanz.com
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⚠️ Legal Disclaimer: Psychic and divinatory practices are not exact sciences and have no predictive value. The consultations offered are for informational and entertainment purposes only. The results cannot in any way replace professional medical, legal, or financial advice. By using this service, you acknowledge that you have read this information and accept that the platform and professionals cannot be held responsible for interpretations or advice given during sessions.
For quality, billing and evidence purposes, your phone call will be recorded. An audio message will remind you of this at the start of the conversation. By clicking « Call », you accept this recording and our terms of use.
⚠️ Legal Disclaimer: Psychic and divinatory practices are not exact sciences and have no predictive value. The consultations offered are for informational and entertainment purposes only. The results cannot in any way replace professional medical, legal, or financial advice. By using this service, you acknowledge that you have read this information and accept that the platform and professionals cannot be held responsible for interpretations or advice given during sessions.
When the agency has enabled the recording option for this professional (Replay) or for live sessions, the call may be recorded (audio or video). By clicking « Call », you accept this possibility of recording and our terms of use.
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